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Frequently Asked Questions

NFPA eLearning:
Frequently Asked Questions

 
Here are the fast answers to your questions!
Click on the links below.
 
Access FAQs
Why won't the system let me enroll?
I enrolled. Now how do I get to my courses?
 
Payment FAQs
Payment Methods
NFPA Member Discount
Receipts
Multiple Purchase
Check or PayPal
 
Enrollment & Completion FAQs
What is offered?
How do I enroll?
How long do I have to finish?
How long does a series take to finish?
What if I don't finish my course in 90 days?
Can more people take it with me?
Are there quizzes or tests?
Does the quiz cost extra?
What happens if I don’t pass the quiz?
What handouts will I receive?
Do I get a certificate of completion?
Is this certificate a certification from NFPA?
Do you offer permanent or subscription access eLearning programs?
 
CEU FAQs
What are CEU's?
Why do I need CEU’s?
How many CEU’s will a series give me?
Will my licensing board accept these CEU's?
Can I take modules from one series and some from another and get CEU’s?
 
Technology FAQs
Can I use this on my Mac?
What if I lose my password?
 
Access Answers
 Why won’t the system let me enroll?
Please make sure you have created a login and password.

If you have, login and then the system should let you register. If you still run into problems, email support@nextknowledge.com.

 I enrolled. Now how do I get to my courses?
  1. Go to nfpaelearning.org and click the Login button on the home page.
  2. This brings up a website login window. Enter login and password, then click OK.
  3. Click Portfolio and choose All Courses from the drop down menu.
  4. You will be taken to the all Pending, Enrolled, and Completed courses.
  5. Choose Enrolled and you can begin your courses.
 
Payment Answers
 Payment Methods
You may pay in US funds by MasterCard, Visa, American Express, or Discover Card at time of enrollment. Like many other ecommerce sites, we do not invoice for payment.

 NFPA Member Discount
Yes, you enjoy your 10% NFPA member discount. Here is what you do:
  1. Create your eLearning login.
  2. Go to the Course Catalog.
  3. Scroll to the bottom of the page.
  4. There is a NFPA membership # box.
  5. Enter your active NFPA membership number.
 Receipts
Once you purchase program, you will receive a receipt. It will be emailed to the email address you used to enroll.

 Multiple Purchases
We are happy to help you purchase multiple enrollments. Here is what to do:
  1. Pick the courses you want.
  2. Email the list, including how many enrollments want of each program, to support@nextknowledge.com.
  3. Please include the email addresses of each participant on your team.
  4. Please provide a telephone number where you can be reached and best time to contact.
 Check or PayPal
Like most ecommerce sites, you pay by either MasterCard, Visa, American Express, or Discover Card at time of enrollment. We do not invoice for eLearning.
 
Enrollment & Completion Answers
 What is offered?
We offer programs on Automatic Sprinkler, Electrical, Fire Alarm, and Life Safety. Click on the Course Catalog link to see the complete list of programs.

 How do I enroll?
When you create your eLearning login, go to the Course Catalog, and scroll to the bottom of the page. You will see the box to enter your NFPA membership number, which gives you the 10% discount.

 How long do I have to finish?
You have up to 90 days from date of enrollment to complete your programs.

 How long does a series take to finish?
While it can vary, figure – at most - on 45-60 minutes per module. Bear in mind that some program series have several modules.

 What if I don't finish my course in 90 days?
The average person can complete a series in 5 – 8 hours of computer work. Participants have 90 days from date of enrollment to complete a series. If someone needs more time, they will need to re-enroll in their program.

 Can more people take it with me?
Our programs are designed for individual participants.

 Are there quizzes or tests?
Each module has a question and answer review. At the end of the series, you will complete an assessment quiz. The passing score for a quiz is 80. Yes, the system will let you continue on to the next module - so please check your quiz results. If you don't pass the quiz, you get one retake. If you do not pass a retake, please re-enroll in the program.

 Does the quiz cost extra?
There is no additional charge to complete the assessment quiz - it is part of the program you enroll in.

 What happens if I don’t pass the quiz?
The passing score for a quiz is 80. Yes, the system will let you continue on to the next module - so please check your quiz results. If you don't pass the quiz, you get one retake. If you do not pass a retake, please re-enroll in the program.

 What handouts will I receive?
Given their low cost, these programs do not offer handouts. You can return to review your courses well after you complete the modules. Also, NFPA does offer Handbooks covering Automatic Sprinkler, Fire Alarm, National Electrical Code, and many other topics. To learn more, click here.

 Do I get a certificate of completion?
Yes and you can print it directly from your Portfolio. The certificate of accomplishment does have the NFPA logo on it for verification purposes.

 Is this certificate a certification from NFPA?
No, this is a statement of your completion for CEU purposes. You may not use this to market or certify your skill level with the NFPA name or any NFPA registered trademarks.

 Do you offer permanent or subscription access eLearning programs?
Like classroom learning programs, our eLearning programs have a completion timeline. If you require on-going access, please re-enroll every 90 days. NFPA does offer Handbooks covering Automatic Sprinkler, Fire Alarm, National Electrical Code, and many other topics. To learn more, click here.
 
CEU Answers
 What are CEU’s?
CEU's are Continuing Education Credits, which are important to people with professional licenses. Please confirm that your licensing authority will accept elearning programs to meet your CEU requirement.

 Why do I need CEU’s?
If you hold a professional license, such as electrician or engineer, your state licensing board may have an annual CEU requirement. Please check with your licensing board for details.

 How many CEU’s will a series give me?
It depends on the length of the series you pick. Some have more modules than others and offer more CEU’s.

 Will my licensing board accept these CEU's?
It depends on your licensing board's policies. NFPA is an IACET-approved education provider, yet we have not submitted each program for individual state board approval. Before you enroll, please ask your licensing board if they accept these CEU's. Please explain you are asking about an elearning program.

 Can I take modules from one series and some from another and get CEU’s?
Unfortunately, IACET does not allow NFPA to award CEU’s unless you complete an entire series.
 
Technology Answers
 Can I use this on my Mac?
We recommend you use Firefox as your web browser, which is available as a free download from here.  Our application does not support Safari.

 What if I lose my password?
You can easily recover your password. Click Recover Password/Login on the Home page.